Shipping policy

Celebration Cakes | Collection rules

You must arrive at your scheduled collection date and time. A late fee of £10 will be charged if you are more than 15 minutes late. This fee must be paid before your order is handed over.

 

Delivery Services

Celebration Cakes-Delivery is subject to availability and can be arranged for an additional fee based on your location

Large Cakes- Wedding cakes and any cakes two tiers and over, cannot be collected. These item will be delivered and set up at your venue by our team. All delivery and set up fees will be included in your initial quote. 

Postal Items- We ship all cookies and brownies using Royal Mail Tracked 24, which aims to deliver within 24 hours of despatch. Please note, this is a delivery aim and not a guaranteed timeline. Once postal treats leave our kitchen and enter the delivery network, shipping times and handling are entirely out of our control. We are not liable for items that are delayed, mishandled, or damaged due to courier handling or weather conditions. Customers are entirely responsible for providing the correct delivery address at checkout. We ship exclusively to the address listed on the order form. It is your job to provide accurate information. We will not follow up to request missing details; incomplete addresses will result in immediate order cancellation. Please thoroughly check your shipping details. If you notice an error, contact us immediately before dispatch to request an update. We do not offer refunds or replacements if a package is lost or undelivered due to an incorrect or incomplete address (such as missing door number) provided by the customer. Once Royal Mail marks your parcel as ''Delivered'' including delivery to a designated safe place, a neighbour, or a local delivery office, our responsibility ends. We cannot issue refunds for parcels that are stolen, damaged by weather, or spoiled due to being left in a safe place for extended periods. We do not offer refunds or replacements for packages that take 2 to 3 days to arrive due to minor courier delays. If your package has not arrived within 7 working days of receiving your tracking link, please contact us immediately so we can investigate. 

Need to update your delivery details or fix a mistake? - You can change your shipping address as long as there are more than 24 hours left before your order is despatched.  Please send an email to orders@decadentbites.co.uk using the subject line ''Address Change''. To enable us to process this quickly, your email must include, the order number or full name used on the order, the original address currently on the order, the complete new shipping address.                                                                     

CAKE TRANSPORTATION GUIDE

Cakes are delicate and require strict temperature control and careful handling during transit. If you are collecting your cake, please follow these rules to ensure it arrives safely:

Placement: Keep the cake box on a completely flat surface, such as the passenger footwell or a flat car boot. Do not place the cake on a seat and do not allow a passenger to hold it on their lap.

Temperature Control: Turn off your car's heating. On warm days, run your
air conditioning for several minutes before putting the cake inside to cool
the car down.

Sunlight Protection: Keep the cake completely out of direct sunlight.

Handling: Always hold the cake box firmly by the base. Never hold the box against your body, as your body heat can melt the buttercream.

Pre-Chilling: Only transport a cake that has been thoroughly chilled in the fridge. Moving a room-temperature cake is highly likely to cause structural damage.

Driving: Drive slowly and take corners with extreme care.

Liability Disclaimer: We cannot be held responsible for any damage that occurs to your cake once it leaves our premises. Please follow these guidelines carefully to guarantee your cake's safety.