Refund policy
Celebration Cakes
Deposits: All deposits are strictly non-refundable.
Changes Outside of 3 Weeks: You may postpone your order up to 3 weeks before your collection date, subject to our availability. A £20 administration fee will apply to process this change.
Changes Within 3 Weeks: If you cancel or request a postponement within 3 weeks of your collection date, no refunds or credits will be issued, and postponements will not be permitted.
Postal Bakes
Due to the perishable nature of our food items, all sales are final. Once an order has been dispatched from our bakery, we cannot accept returns or issue refunds, as these products cannot be resold. We do not offer refunds or replacements if you simply do not like a flavour, as taste preferences are subjective.
We do not offer refunds or replacements for items that arrive broken, damaged, or melted (for example, cookies or brownies broken in half). Minor structural damage or melting during transit does not impact the taste, quality, or edibility of the product. We carefully secure all products with packing peanuts to minimise movement and help prevent damage during transit. While we dispatch orders targeting your requested arrival date, this timeline is an estimate and not a guarantee. We are not liable for postal delays, and late arrivals are non-refundable.